The internet at Carrum Downs Library will be down on Thursday evening from 6pm to 8pm. Read more about this announcement
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Library Feedback

Thank you for your feedback. Find out our responses to your queries.

October 2018

90% Customer Satisfaction Rating


Praise for what we do

“Kate S had wonderful customer service helping me find magazines for an assessment and was super bright and friendly – it was a lovely environment to walk into today.”               

“Thank you for returning my son’s bookmark back.  It was favourite and he thought it was gone.”

“I love the Frankston Library.  The staff are wonderful and always very helpful.”               

“Places like Frankston Library (and Seaford and Carrum Downs) are magic.  The staff are patient and informative and it’s a joy to come here.  We need places like this.”     

“Very happy with everything.” 

“Excellent service.”        

“We like this library because it is a new building and the staff are friendly and helpful.” 

“So happy to belong to this library.  For me it’s always a pleasurable visit became all your staff are so helpful and nowadays it’s so good to meet people who are happy with their jobs.”      

“Thank you for finding my Working with Children check and posting it to me.  You have saved me a potential headache!”


Customer Service

 “Could we please get a stool in the public bathrooms so children can reach the sinks to wash their hands.”

Thank you for your suggestion. We have placed a step stool underneath the sink in the Ladies Toilet.

“Having mislaid my library card have been told replacement will cost $4.50.  Who came up with this brilliant idea.  Surely 30 plus years of rate payments should be enough to cover this?”

Library membership is initially free of charge, however, if a card needs to be replaced, there is a charge of $4.50. Library fees and charges are set annually by Council.

“Would you please consider make the whole library precinct and side SMOKE FREE.  The wind brings the smoke of cigarette straight to the door of the library!”         

The majority of the Library Forecourt is smoke free and there are signs to that effect, however, as stated on the smoking ban does not apply to entrances of local government buildings, such as municipal libraries.

“Bit confused to whether shelf pick up things haven’t been borrowed when returning.”

Please see one of our friendly library staff who will be happy to explain our procedures.

“Would really love a tour of the library and where to find information on various topics e.g. autobiographies, legal info”

Please see one of our friendly library staff who will be happy to assist you.


Computers and Equipment

“Why is there not an app to go directly to the print catalogue as the Borrow Box app?”

A library app is coming soon, watch the library website and Facebook page early next year for the announcement.

“Gmail of previous user open.  Frankston makes statement all folders are closed at the end of the session.”

Apologies, this was a fault with one of the computers at Seaford, it has been fixed.

“The new borrowing technical system is cool but it lacks the previous system’s features, like checking your account for overdues or reservations.”

The new system does all of this under the ‘Go to account’ tab, bottom left hand side.

“Is the Find my past computer to be shared on family history session.  I was told by a man that he booked from 2pm on family history sessions.”

The History computer is booked for the family history session with half hour blocks for Find My Past. If there is an issue please speak to the library staff.



“I would like to suggest a French Conversation regular sessions.”

Thank you for your suggestion.

“I missed out on the ancestry talk.  Would like another to be organized if possible.  Perhaps at Carrum Downs on the weekend.”

Thank you for your suggestion. We try to hold information sessions about Ancestry every year. Perhaps you could sign up for our enewsletter to keep up with what’s coming up at the library.


Stained Glass Holiday Activity

“My two girls enjoyed the activity immensely which was the stained glass.  Very much different to what they have done.  Thank you.”       

“Great workshop for kids.”         

“Enjoyed making stained glass mobile.”

“Excellent activity to improve creativity.”             

“Kids had a great time.  More workers/parents would make it better for everyone.”      

“Thank you for making the craft fun in its own way.”      


Author Talk with Paul Kennedy

“Thoroughly enjoyed.  Paul Kennedy’s chat about his past and present positions in journalism.  His passionate interests in other areas also.”           

“”Excellent presentation and good venue.  More like it please.”               

“Excellent presentation.”            

“Great stories from Paul Kennedy.  Enjoyed the hour.  Very gracious to share his stories with seniors.” 

“Excellent evening.  Paul Kennedy must be commended for his entertaining and honest evening of discussion and question.  Absolutely delightful young man.”


Dinosaur show

“The kids love the Dinosaur Show.  They loved the dancing and singing.  The big dinosaur was realistic.”

“Good for children 0-6 years old.  Too noisy.”     



“Wonderful – brought back memories from the 60’s.  It has been a long time but very enjoyable.”          

“It would be great for the sketching classes to continue.  I loved it.” 

“Please could we have sketching class continue on Tuesday evenings?  Excellent class.”

We are glad that you enjoy the sketching classes. We will consider your request.

“Great class very informative.”

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