Frankston City Libraries has a Customer Code of Conduct to be followed while using the library service.
For example: Do not photograph or record other patrons without their permission, parents / carers to supervise young children, use headphones on low volume - ensure no disturbance to others, set mobiles to silent or vibrate, leave the library at closing time and during an emergency, understand that there will sometimes be queues as staff provide assistance to many customers.
For example: Advise of equipment or materials that are not working, dispose of rubbish in the bins provided, advise of spills/ soils, maintain personal hygiene, keep feet off library furniture, be responsible for own property and personal belongings.
For example: Return items by the due date, follow staff direction, read information signage, and abide by library policy and procedures of use. Use Library processes designed to assist e.g. self-reservations, computer bookings, customer feedback and complaints process.
For example: Read to self or children, study, research material, use computers, share quiet conversations, ask for assistance.
For example: Enjoy the variety of collection types and formats, acknowledge individual tastes that may differ from your own and understand the collection needs to appeal to all preferences, trial new formats e.g. if you primarily borrow books, why not try borrowing a DVD or music CD. Come and visit children’s story time sessions, live music on a Sunday, use the games, or attend a school holiday program.